IT Support Crawley

What's it all about?

The scheme was set up to provide consumers with a list of reputable businesses who they can use knowing that they are committed to high standards of trading and are prepared to comply with both the letter and the spirit of the law.

Support Packages

Emergency Callouts

What are often asked what our response times are, answer is we do not have one, we guarantee to answer calls within 24 hours.

We prioritise our calls, if a customer requires help with installing Microsoft updates then we will book an appointment so that we call at a time that will cause the least disruption. On the other hand our quickest response time was 20 minutes from call to an engineer arriving on site, the call was for a faulty hard drive on a server.

Our call out fees are £17.50 callout plus £37.50 per half hour.

Routine Maintenance

• Server & Network Checks
  Designed to identify potential future problems and resolve them before they become an issue for the client.

• User Issues
  Dealing with any issue that's arisen since the last visit which requires (or benefits from) face-to-face contact.

• Network Development
  Time dedicated to adding to, or improving, their network. These are just some of the things this time can be used for:

• Adding new computers

• Installing new software

• Upgrading backup devices

• Identifying useful technologies for the client

Remote Assistance

At Digital Office Solutions we monitor your network because we know problems occur, between Routine visits, which simply cannot be predicted.

We receive alerts if:

• specified thresholds are exceeded

• your backup fails

• your internet connection fails

• and much more

When we receive an alert we will take whatever action is necessary, usually without you even knowing.

Faulty hard drive repaired, virus removal, category 5 socket, patch panel, no internet, DHCP, DNS Server, slow data transfer, 10/100, gigabit, redundant power supplies, active directory, UPS, uninterruptible power supply, data loss, monitors, poor resolution, local area network, wireless local area network, ADSL, SDSL, Windows XP, Windows Vista, Domain name servers, dynamic host computer protocol, gateway, Ethernet, storage, cd ROMs, DVD, DVD rw, sage, instant accounting, line 50, MYOB, software support, software installation, programs loaded, computer support, virus threats, spy ware, anti spam filters, pop3 server, smtp, simple mail transfer protocol, outlook, outlook express, migration, mail boxes, server, trojan horse, house keeping, defrag, defragment, check disk, command prompt, ping, ip address, 192.168.1.1, default gateway, back up verification, veritas, ms dos, bespoke program, accounts, office suite, software, hardware, power supply, atx, psu, dead, faulty, repairs, repaired, fix, fixed, support, contract, agreement, no fix no fee, printer, won't print, pcl 5, pcl 6, postscript, scan, scanner, document archiving, twain, tif. jpg. gif. structured cabling, cat 5, category 5e, category 6, twisted pair, line loss, belkin, gigabit, cnet, netgear, hub, switch duplex, half duplex, full duplex, router, infrastructure, rack data cabinet, 1u, 19u, balon, master mod tap, rj45, rj11, data socket, patch lead, plug, client, administrator, user, password, forgotten password, motherboard, network card, modem, graphics card, case, micro, mini, tower, keyboard, mouse, usb, usb2, firewire, office suite, media, mp3, ip telephony, voip, cti, computer telephony integration, database, speaker, active x, direct x, problem, problems, twisted pair, coa